Support Contact us for additional support

1. This software is being discontinued, so all support information is found on this page.
2. TroopAwards can run on any Windows 7, 8 or 10 PC using the free Microsoft Access Viewer (installed separately).
   Mac Users: Troop Awards must run using Windows OS, but can be run on Mac using Parallels or other VM (virtual machine) providing a Windows environment.
3. Please install the trial version before purchasing a license key to ensure system compatibility. There are no refunds once a license key is issued.
4. Troop Awards is not compatible if 64-bit version Office is installed on your system. To use Troop Awards, please make sure you have the 32-bit version of Office. This is the default install from Microsoft, but some users install the 64-bit version by mistake or for specific task-related needs.
5. Depending upon your Microsoft Office installer, you may receive a Microsoft error related to its "Click-to-Run" installer. Find more information on Microsoft's site - read more on Microsoft support
6. Download the free trial version to your computer (requires Windows Windows 7 or higher, either 32 or 64-bit OS).
7. Run Troopawards3.3_setup_full.exe to install TroopAwards. The program will install Access 2016 runtime and TroopAwards3.3 your Documents.
8. If you already have Access 2016 (comes with Office 365), download and install Troopawards3.3_setup_small.exe
9. You may also download the folders and place them yourself with the "manual" download. This does not include Access 2016 and you will need to run the ImageUtility.exe in the addins folder.
10. On the Switchboard, you can import data, including your license key, from a prior version into the new one using the Import Data button.

The TroopAwards folder in Program Files contains:

• TroopAwards\AwardsFiles\Troop folder
  - for your Boy Scout rank images and signatures
• TroopAwards\AwardsFiles\Pack folder
  - for your Cub Scout rank images and signatures
• TroopAwards\DirectoryFiles folder
  - for your troop photos and directory information
• TroopAwards\addins folder
  - contains a few addins needed to run the program
• TroopAwards\TroopAwards3.3.accdr
  - this is the program itself

• The software does not ship with the BSA logos installed.
• However, they are all easily obtained on the web. To save you the time, I have collected them into a folder you can download free here
• You can just copy and paste them all into the ...\AwardFiles\Troop folder.
• If you want to use different images than these, then you must change the Image Name in this table to be the same as the Rank you want it to represent:

• Scan your Unit Leader's signature directly in the Setup screen.
• If you don't wish to print the signature, just delete the signature from the setup screen.

• These files are optional, and are used to automatically upload awardee data into the program.
• You can manually enter data into these files, copy and paste data from a spreadsheet.
• TroopWebHost provides these files for download for a seamless workflow.
  • Help on this topic is available here.
• You can replace these with other files but be sure to use the same names and column headings as the ones provided.
• If needed, you can download the sample .csv files here:
• Click here to download troopawards_bluecards.csv
• Click here to download troopawards_awards.csv

• Add photos of troop members using the Directory Images button. Mouse over the image square and click the folder icon to browse for a photo on your computer. Or, you can copy and paste a photo from the clipboard. Crop as needed.
• The directory information can be entered or pasted directly into the Directory Datasheet or imported from a csv file.
• TroopWebHost provides a directory file in the correct format, and a template is provided in the Directory subfolder.
  • Help on this topic is available here.
• The contact information is optional.